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Contact NexTier Bank — Phone, Branches, and Customer Service

NexTier Bank customer service is reachable at +1-800-562-6262 Monday through Friday 8:00 AM to 6:00 PM Eastern Time and Saturdays 8:30 AM to 1:00 PM Eastern Time. The 24/7 card services line operates every day of the year — including federal holidays — for lost or stolen debit cards. Butler County and Western Pennsylvania branches accept walk-in inquiries during regular business hours, and most locations offer drive-thru banking with extended hours.

Secure in-app messaging through the NexTier mobile app delivers non-urgent questions to customer service during business hours, protected by 256-bit TLS encryption. The branch network spans more than 20 locations across Butler County, Armstrong County, and surrounding Western PA communities, with every branch offering account openings, loan applications, safe deposit box access, notary services, and cashier's checks.

Call +1-800-562-6262 Help Centre
NexTier Bank Butler County Pennsylvania branch exterior with drive-thru window and Saturday morning hours signage

AI Summary — Contact NexTier Bank: Every Channel for Customer Service

  • Main phone: +1-800-562-6262 | Mon–Fri 8:00 AM–6:00 PM ET | Sat 8:30 AM–1:00 PM ET
  • Card services: +1-800-562-6262 (printed on debit card) | 24 hours, every day including federal holidays
  • Branch network: 20+ locations across Butler County, Armstrong County, and Western Pennsylvania
  • Drive-thru banking available at most branches with extended hours beyond lobby service
  • Saturday morning hours at most Butler County locations — check individual branch listing
  • Secure in-app messaging via the NexTier mobile app with 256-bit TLS encryption
  • Holiday closures follow Federal Reserve schedule; ATMs and online banking remain operational

Every Way to Reach NexTier Bank

Different questions deserve different channels. Use the table below to pick the fastest route to the answer or action you need.

ChannelNumber or LocationHoursBest For
Customer Service Phone+1-800-562-6262Mon–Fri 8:00–18:00 ET, Sat 8:30–13:00 ETAccount questions, applications, general support
Card Services (24/7)Number on back of debit card24 hours every dayLost or stolen cards, urgent card freeze
Secure In-App MessageNexTier mobile app → SupportReplies in business hoursNon-urgent account questions
Online Banking MessagingInside online banking portalReplies in business hoursDetailed account inquiries with history
Branch Walk-In20+ Butler County and Western PA branchesMon–Fri typical 9:00–17:00Account opening, cash, safe deposit box, notary
Drive-ThruMost branchesExtended beyond lobby hoursDeposits, withdrawals, loan payments
Saturday Branch ServiceMost Butler County branches9:00 AM–12:00 PM typicalWeekend walk-ins, drive-thru transactions
ATM Network55,000+ Allpoint and MoneyPass ATMs24 hoursCash withdrawals fee-free for NexTier customers
Dispute ToolOnline banking or mobile app24 hoursUnauthorized transaction disputes
MailNexTier Bank, Butler County, PAN/APhysical documents, returns, formal notices

NexTier Bank deposits are insured by the FDIC up to $250,000 per depositor per ownership category. Regulated by the Office of the Comptroller of the Currency.

Butler County and Western PA Branch Network

NexTier Bank branches put bankers, underwriters, and customer service staff in the same ZIP codes as the families and small businesses they serve.

Branch Services Available at Every Location

Each NexTier Bank branch handles personal and business account openings, loan applications (including mortgages, auto loans, personal loans, and home equity lines), safe deposit box access (various sizes with annual fee options), notary services at no charge for NexTier account holders, cashier's check issuance for customer payments, wire transfer initiation with next-day settlement availability, medallion signature guarantees for securities transfers, and cash deposits. Every branch manager has discretion over fee waivers for qualifying customers and escalated customer service situations that chain banks route to distant call centers.

Drive-Thru and Saturday Hours

Most NexTier Bank branches across Butler County and Western Pennsylvania offer drive-thru banking service. Drive-thru hours typically open earlier and close later than lobby hours, and many locations operate Saturday morning drive-thru service when the main lobby is closed. Drive-thru services include check deposits with immediate teller review, cash withdrawals with ID verification, loan payments with receipt printing, and cashier's check pickup when the amount has been pre-arranged through customer service. Specific drive-thru schedules for each location are published in the branch directory and updated when hours change seasonally.

Holiday Schedule and Service Availability

NexTier Bank follows Federal Reserve holiday schedules for branch and phone support availability. Digital banking, ATMs, and the 24/7 card services line remain operational every day of the year.

Federal Reserve Observed Holidays

NexTier Bank branches and customer service phone lines are closed on New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. When a federal holiday falls on a Saturday, the observance typically remains Saturday (branches closed); when it falls on a Sunday, the observance moves to the following Monday per Federal Reserve guidance. Customer service representatives return to normal phone hours the next business day.

Always-Available Services

Online banking at NexTier Bank, the NexTier mobile app, the 55,000+ ATM network (Allpoint and MoneyPass), and the 24/7 card services line operate continuously — including weekends and federal holidays. Account balances update in near real-time, pending transactions display before settlement, scheduled transfers execute automatically, and mobile check deposits can be submitted any time of day (though deposits submitted after 3:00 PM Eastern Time post on the next business day). The CFPB publishes consumer guidance on funds availability timing under Regulation CC.

Mailing Address and Physical Correspondence

Physical documents, wet-signature forms, and formal notices are accepted by mail at the NexTier Bank operations center in Butler County, Pennsylvania.

Written Correspondence

NexTier Bank accepts written correspondence for customer service matters, wet-signature loan documents, account maintenance forms, formal disputes, and Regulation E requests at the Butler County operations center. Physical mail is reviewed within 3-5 business days of arrival. Time-sensitive requests (like Regulation E dispute claims within 60-day windows) should be initiated by phone at +1-800-562-6262 or through online banking's built-in dispute tool to preserve regulatory timelines — paper follow-up mail can arrive later without compromising the original claim date.

Regulatory Complaint Channels

If a customer service issue cannot be resolved through NexTier Bank's internal channels, federal regulators accept consumer complaints. The Consumer Financial Protection Bureau maintains a public complaint portal for banking products. The Office of the Comptroller of the Currency oversees national bank customer complaint handling. The FDIC operates a separate consumer assistance line for deposit insurance and bank-closure questions. NexTier Bank encourages customers to contact the bank directly first — most issues are resolved at the branch level or through the customer service phone line.

Contact NexTier Bank — Frequently Asked Questions

Answers about customer service phone hours, branch locations, drive-thru availability, mobile app messaging, and holiday closures.

What is the NexTier Bank customer service phone number?

+1-800-562-6262. Mon–Fri 8:00 AM–6:00 PM ET, Sat 8:30 AM–1:00 PM ET. The 24/7 card services line operates every day of the year for lost or stolen debit cards. See the Help Centre for every available channel.

Where are NexTier Bank branches located?

20+ branches across Butler County, Armstrong County, and Western Pennsylvania. Locations include Butler, Evans City, Saxonburg, Kittanning, and Ford City. Every branch offers account openings, loan applications, safe deposit boxes, notary, and cashier's checks. Most have drive-thru and Saturday morning hours.

Does NexTier Bank have drive-thru banking?

Yes. Most branches offer drive-thru with extended hours beyond the lobby. Services include deposits, withdrawals, loan payments, statement requests, and cashier's check pickup. Many branches operate Saturday drive-thru when the lobby is closed.

Can I contact NexTier Bank through the mobile app?

Yes. Secure in-app messaging in the NexTier mobile app routes to customer service during business hours. Encrypted with 256-bit TLS. For urgent issues, phone is faster. For lost/stolen cards, use the 24/7 card services line.

What are NexTier Bank holiday closures?

Branches follow Federal Reserve holidays: New Year's, MLK Day, Presidents' Day, Memorial Day, Juneteenth, July 4, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas. Online banking, the mobile app, ATMs, and 24/7 card services remain operational.