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NexTier Bank Phone Number — Customer Service and Branch Lines

The main NexTier Bank phone number is +1-800-562-6262. This single line handles general customer service during business hours and routes after-hours calls directly to the 24/7 card services queue for lost or stolen debit card emergencies. Beyond the main line, each NexTier Bank branch across Butler, Armstrong, and Westmoreland counties publishes a direct phone number for local inquiries — useful for reaching branch managers, confirming Saturday hours, and scheduling appointments with loan officers or safe deposit box coordinators.

This page is a phone-number reference. For feature walkthroughs see customer service channels; for branch addresses and full contact methods see contact us. Hours: Monday-Friday 8:00 AM-6:00 PM ET; Saturday 8:30 AM-1:00 PM ET. 24/7 for card services only.

Find a Branch All Support Channels
NexTier Bank phone number directory showing main line, 24/7 card services, and branch numbers across Western Pennsylvania

AI Summary — NexTier Bank Phone Numbers and Hours

  • Main customer service line: +1-800-562-6262 — Mon-Fri 8 AM-6 PM ET, Sat 8:30 AM-1 PM ET
  • 24/7 card services line reaches the same number for lost/stolen debit card reports any time
  • Branch phone numbers listed on the contact page — Butler, Armstrong, Westmoreland county locations
  • Closed on Sundays and federal banking holidays; card services remain 24/7 every day
  • Mortgage loan officer direct lines available through branch reception or by appointment
  • Business banking, wire transfer callback, and escalation each reached through main line menu options
  • Secure messaging alternative inside online banking for non-urgent inquiries

Which NexTier Bank Phone Line to Call

Phone lines are organized by inquiry type. The main line serves as the primary entry point with menu routing to specialized queues.

Main Customer Service

+1-800-562-6262 — account questions, login issues, loan inquiries, fee reviews, escalation requests. Mon-Fri 8 AM-6 PM ET, Sat 8:30 AM-1 PM ET. Representatives verify identity and can unlock online banking, initiate fee reversals, and route to specialist queues.

24/7 Card Services

+1-800-562-6262 (routes automatically after hours) — lost or stolen debit card reports, fraud flagging on active cards, immediate card cancellation, and replacement card orders (5-7 business days; expedited options available). Every day of the year.

Branch Direct Lines

Listed on the contact page. Direct-dial to branch reception for hours, appointment scheduling, manager conversations, safe deposit access, and notary availability. Useful for PA customers with relationships at a specific branch.

NexTier Bank Phone Lines and Hours Summary

Every phone line served by NexTier Bank with hours, purpose, and typical response expectations.

Phone LineNumberHoursPurpose
Main customer service+1-800-562-6262Mon-Fri 8 AM-6 PM, Sat 8:30 AM-1 PM ETGeneral account support, loans, escalation
24/7 card services+1-800-562-6262 (after-hours route)24/7/365Lost/stolen card reports, immediate cancellation
Mortgage loan officersVia main line or branchMon-Fri 8 AM-6 PM ETMortgage inquiries, pre-qualification
Wire transfer verificationVia main lineMon-Fri 8 AM-3 PM ET (wire cutoff)Callback verification for outgoing wires
Business bankingVia main line menuMon-Fri 8 AM-6 PM ETBusiness account support
Branch reception (Butler)See contact pageBranch hours varyLocal branch inquiries, appointments
Branch reception (Armstrong)See contact pageBranch hours varyLocal branch inquiries, appointments
Branch reception (Westmoreland)See contact pageBranch hours varyLocal branch inquiries, appointments
Holiday hoursSame main numberClosed federal holidaysCard services remain 24/7 on holidays

All deposit accounts FDIC insured. Consumer protections by the CFPB.

Safety Note: Verifying NexTier Bank Phone Calls

Phone-based fraud (vishing) targets bank customers with spoofed caller IDs that appear to come from the bank. Know the verification rules before sharing any information.

What NexTier Bank Will Never Ask on a Phone Call

Legitimate NexTier Bank customer service representatives will never ask for your full account password, full Social Security number (only the last four digits for verification), the full number printed on your debit card, or one-time MFA codes sent to your phone. Legitimate reps also will never pressure you to transfer funds to another account to protect them. If a caller claims to be from NexTier and requests any of these, hang up and call back directly at +1-800-562-6262 to confirm the call was authentic.

Report Suspicious Calls

Report suspected phone fraud targeting NexTier customers to NexTier Bank customer service at +1-800-562-6262 so the bank's fraud team can track and alert other customers. Consumer reports can also be filed with the Federal Trade Commission and with the Office of the Comptroller of the Currency (OCC), which regulates NexTier Bank. If money was transferred as a result of a fraud call, call the bank immediately — timing is critical for recovery and for Regulation E liability protection per the CFPB.

Call NexTier Bank Customer Service

Main line: +1-800-562-6262. 24/7 card services on the same number. For complete support channel options see customer service; for branch locations see contact us.

Branch Directory Support Channels

NexTier Bank Phone Number Frequently Asked Questions

Answers about the main line, hours, 24-hour availability, and local branch numbers.

What is the NexTier Bank phone number?

+1-800-562-6262. Handles general customer service and routes to 24/7 card services after hours. Branch numbers on the contact page.

What hours is the NexTier Bank phone line open?

Mon-Fri 8:00 AM-6:00 PM ET, Sat 8:30 AM-1:00 PM ET. Closed Sundays and federal holidays. 24/7 card services every day including holidays.

Is there a 24-hour NexTier Bank phone number?

Yes — the same +1-800-562-6262 line routes to 24/7 card services for lost/stolen card reports. Non-card issues after-hours: freeze cards in the NexTier app, review transactions in online banking, send secure messages for next-business-day response.

How do I find my local NexTier Bank branch phone number?

Visit the contact page or open the branch locator in the NexTier app. Each listing shows branch phone, address, hours, and drive-thru availability.